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RETURN

Stand bag purchase return/ restocking

Since the golf stand bag is luxury price category item, all stand bags are subject to a flat $150 restocking fee (half bag : $49) on all returnable items within the 14 days of the shipment received date depending on their condition when returned. This includes all the shipping costs related to the purchase. 

(* If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, therefore you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.)

Still have questions? Email us at info@crisionnewyork.com with your full name, order number and we will get back to you shortly.


RETURN PROCESS
    • Return request must be submitted within 30 days of purchase.
      *Return shipping should be started within 72 hours of submitting the return request/receiving the return label (failing of this may cause deduction of 10% from the full refund)

      - Final sales items cannot be returned or exchanged
      - Returned items much have tags still on and be returned in original product packaging
      - Returned items must have no visible signs of wear or use

    • Visit our Return Portal for domestic returns & follow the steps
    • Once approved, you will receive an email with the label within 1 business day
    • Simply attach the label and drop off your package at USPS location/dropbox
    • Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued

    RETURN LABEL FEE
      • Return label fee will be deducted accordingly from your refund
      • Return label will be charged at USPS weighted rate

    TO BE ELIGIBLE FOR A RETURN
      • Unused
      • In the original package
      • In the same condition that you received it
    *Final sale items cannot be returned
    *If returned product is damaged or is not in sellable condition, 30-50% of original price will be deducted from the refund

    RETURN ADDRESS:

    Crision New York

    328 Changebridge Rd
    Pine Brook, NJ 07058
     
     

     

    EXCHANGE

    Crision New York does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.
      
     

     

     
    REFUNDS

    TIMING FOR A REFUND
      • When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
      • There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again

      REFUND FOR MY ORDER
        • Most refunds on returns are in the form of original payment
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
        • We will also notify you of the approval or rejection of your refund
        • Shipping and handling costs are not refundable

        METHODS OF REFUND
          • Credit card: Refund your purchase amount to that same card
          • Reward Point: Credit equivalent points to your account